Terms & Conditions 

Booking & Payment

  • A booking is only confirmed once payment has been received.

  • Full payment is required before the dress can be collected or shipped.

  • Once a booking is confirmed, cancellations, changes, or refunds are subject to our cancellation policy.

  • Customers must provide accurate contact details and event information when making a booking.

Hire Period

  • Dresses are hired for the agreed rental period stated at the time of booking.

  • The dress must be returned by the agreed return date and time.

  • Late returns may result in additional fees to cover inconvenience, cleaning, or loss of future bookings.

  • $50 late fee for a day late, plus $50 each extra day 

Dress Condition

  • All dresses are professionally inspected before each hire.

  • Customers agree to return the dress in the same condition as received.

  • Normal wear is expected; however, customers are responsible for any significant damage, stains, tears, alterations, or loss of the dress while in their possession.

  • Dresses unable to be fixed; dress price plus a $100 inconvenience fee applies

Cleaning & Care

  • Customers must not wash, dry clean, iron, steam, alter, or attempt to repair the dress themselves.

  • All cleaning and maintenance must be completed by us to protect the quality of our garments.

  • Customers should avoid activities that may damage the dress, including exposure to makeup stains, fake tan, food, drinks, sharp objects, or rough surfaces.

Damage & Replacement Fees

  • Any damage will be assessed by The Shared Wardrobe, customers may be charged repair costs or replacement costs depending on the severity of the damage.

  • If a dress is lost, stolen, or returned beyond repair, the customer may be responsible for the full replacement value of the garment. Plus $100 inconvenience fee.

Try-On Appointments

  • Private try-on appointments are available by booking only.

  • Appointments are limited to the allocated time period.

  • Customers are welcome to try available dresses during their appointment; however, availability cannot be guaranteed unless the dress has been reserved. Feel free to send us a message on our socials or an email with the dresses you want to try on and the try-on appointment date; we can try to work around the dates the dresses you want to try on are out.

Sizing & Fit

  • Customers are responsible for selecting the correct size.

  • We provide sizing information and assistance; however, we cannot guarantee an exact fit due to differences in body shape and dress styles.

  • Minor adjustments or alterations must not be made without written approval from our team.

Cancellation Policy

  • Cancellations made within a week of the hire date may not be eligible for a refund.

  • Date changes are subject to dress availability.

  • Refunds or credits are provided at the discretion of our team.

Agreement

  • By booking a dress hire, the customer confirms they have read, understood, and agreed to these Terms & Conditions.

Each Booking Requires

  • Photo ID

  • Proof of purchase

Before the dress is sent out or picked up xo